From the technicians who perform the repairs to the service managers who direct operations, from the dispatchers who schedule the service calls to the owners who manage the business, everyone would likely be in agreement on the subject of raising the image and standards of the major appliance service industry.

There are four points most people are in agreement with:

1. That the issue of needing to raise the image and standards of the major appliance industry has been around for a long time.

2. That there has been a lot of talk about it.

3. That some progress has been made, mostly due to the efforts of professional associations dedicated to the major appliance service industry.

4. That much more is needed.

MATTC is all about point number four. The MATTC program is designed to provide both a training component and a certification that attests to the professionalism and competency of the technician who completes it. The program is provided through Marcone Servicers Association (MSA), in partnership with Technical Training Associates, as part of the overall effort of MSA to raise the image and standards of the major appliance industry.

The MATTC program consists of a five module correspondence training program in major appliance technology supported by fourteen video training programs. Technicians who complete the training and pass the evaluations related to the programs will be awarded a MATTC certification. The examinations, evaluations, and documentation of certification are accomplished under the auspices of Technical Training Associates.

Training Components of the MATTC program

1. Electrical Fundamentals.
This section contains an overview of electricity and electronic fundamentals for the appliance technician, including information about house wiring and circuits for major appliances.

2. Refrigeration Fundamentals.
This section eliminates the mysteries behind the refrigeration process and covers not only the fundamental concepts about refrigeration theory, but also the refrigeration cycle and how it works in refrigerators, freezers, and room air conditioners.

3. Refrigerators and Freezers.
This section covers schematic and ladder diagrams, using meters to troubleshoot circuits, motors and motor start devices, and how solid state devices are used in refrigerators, freezers and room air conditioners.

4. Cooking Equipment.
This section focuses on gas and electric ranges and microwave ovens, including information on the properties and application of LP and natural gas.

5. Laundry and Kitchen Equipment.
This section covers gas and electric dryers, the electrical and water systems of automatic washers, and the need to know information on dishwashers, compactors and disposers.

6. Soft Skills.
This section includes information on customer service, communication, and sales skills for technicians (non-audio format).

Download the MATTC enrollment form here