To Our Valued Marcone Customers, 

Take advantage of your MSA discount at the upcoming Service Leaders Network 2023 Virtual Appliance Service Conference (May 2-4, 2023 - 12pm to 5pm EDT) ... More details below! 

If you are not yet an MSA Pro member, you may register via MSA World or by contacting your Marcone representative today! 

To Our Valued MSA Members, 

Just a friendly reminder that effective today, July 1st, Clever Health will be MSA's new telemedicine provider. 

A brief overview of the Clever Health™ services, which are all complimentary for all dues-paying MSA members, their dependents and their employees:

1. Smart Virtual Care™-  a lot like traditional telemedicine, but better, faster, and easier to use! Our doctors can diagnose and prescribe for most minor illnesses including cold, flu, pink eye, strep throat, UTI, prescription refills, and much more!
2. Clever RX™- discounts on over 55,000 FDA-approved medications, 40% of which cost $10 or less. Our discount pricing can beat the average insurance plan 80% of the time!
3. Bella™- ai-driven chatbot completely anonymous and available 24/7 to help with anxiety and depression.
4. Clever Connections™- connect with someone who shares a similar experience when you face difficult decisions or real-world problems.

*Please note that Clever Health is replacing HealthiestYou*

All active MSA members with a HealthiestYou membership as of today will be enrolled in Clever Health as of July 1st. If you do not currently have a HealthiestYou membership, and would like to enroll as of July 1st, please click here  and submit our Clever Health Member Registration Form.

All MSA dependents & employees are covered by Marcone & MSA as well. MSA dependents and employees may register here. 

Family members 18 years of age or older will need to create their own log in for the Clever Health app. Consultations for minor dependents will be requested through the adult’s log in.
 
Lastly, for members who download through the app store, or have issues with the QR/DL link, they can use the following numbers for set up: Group: 3001 & Member ID: 10502

Don't wait, download Clever Health today by using the MSA Clever Health QR Code below!

Any questions, please email msahealth@marcone.com

Invested in your success, 

Your MSA Health Team  

To Our Valued Marcone Customers and MSA Pro Members,

 MSA Health and Kuhlmann Financial Services provide complimentary health insurance and employee benefits advisory for all MSA Pro members with 5 of more employees. If you would like to learn more about this no charge MSA Pro benefit, please contact Kuhlmann Financial Services representative, Robert Broyles at Robert@Kuhlmannfin.com or (636) 284-1551 to begin the exploration process. 

Kuhlmann Financial Services (KFS) has over 30 years experience, works with groups across the United States and handles all Marcone's and MSA's benefits. KFS has a track record of providing exceptional service, driving down cost and enhancing overall employee benefits. 

KFS is committed to providing the appliance repair industry the level of service it deserves. For more information on Kulhmann Financial Services, please visit https://kuhlmannfin.com.

Invest in your success, 

Your MSA Health Team 

MSA Training is excited to announce an upcoming MSA World webinar session presented by Rick Kuemin and George Schick.

More webinar details below. Register to be a part of the tutorial and discussion. At the end, we'll have a Q&A with techs attending from across North America. 

Title: MSA World Website Tutorial by Rick Kuemin & George Schick 

Description: Our MSA Certified Trainers, Rick Kuemin & George Schick will walk through our MSA World website, illustrating its features and the most efficient ways to navigate. At the end of the live webinar, Rick and George will field a Q&A, as well as welcome user-feedback. A recorded session will be posted to MSA World News for viewing by both MSA member and nonmembers.  

Dates & Registration: 

Tuesday, May 31st  at 8:00am EST 

Thursday, June 2nd at 8:00am PST 

*This MSA Training webinar is open to all Marcone customers free of charge* 

Invested in your success, 

Your MSA Training Team 

MSA Virtual Training Schedule Thru End of Year (with registration links)

Register to be a part of the training and discussion. At the end, we'll have a Q&A with techs attending from across North America. Our MSA Training webinars are one-hour long unless otherwise noted. 

Haier 24 Inch Premium Vented Dryer by George Schick

Tuesday, April 26th at 8:00 AM EST

Thursday, April 28th at 8:00 AM PST

Trouble Shooting Dishwashers and Laundry Performance – Is it something other than the Machine? By Diane Hoffman and Gary Childers of P&G

Tuesday, May 3rd at 8:00am - 9:30am EST 

Thursday, May 5th at 8:00am - 9:30am PST 

Samsung StormWash 42 dBA Dishwasher by George Schick

Tuesday, May 24th at 8:00 AM EST

Thursday, May 26th at 8:00 AM PST

GE 21, 25, 27 Cu. Ft. French Door Refrigerators with RFID by George Schick

Tuesday, June 28th at 8:00 AM EST

Thursday, June 30th at 8:00 AM PST

LG Wash Tower Laundry Center by George Schick

Tuesday, July 26th at 8:00 AM EST

Thursday, July 28th at 8:00 AM PST

Hisense 26.6 Cu Ft French Door Refrigerator by George Schick

Tuesday, August 23rd at 8:00 AM EST

Thursday, August 25th at 8:00 AM PST

Fisher and Paykel DD60 & DD24 Phase 9 DishDrawer by George Schick

Tuesday, September 27th at 8:00 AM EST

Thursday, September 29th at 8:00 AM PST

KitchenAid UnderCounter Refrigerator, Wine and Beverage Center by George Schick

Tuesday, October 25th at 8:00 AM EST

Thursday, October 27th at 8:00 AM PST

GE 14, 17, and 21 Cu. Ft. ADA Upright Freezers by George Schick

Tuesday, November 15th at 8:00 AM EST

Thursday, November 17th at 8:00 AM PST

LG 27 cu. ft. Side-by-Side Refrigerator by George Schick

Tuesday, December 27th at 8:00 AM EST

Thursday, December 29th at 8:00 AM PST

 You may click here for our 2021-2022 MSA Training Schedule & MSA World Webinar Library.

Our MSA Training Webinars are free of charge for MSA members and $24.99 for non-MSA, Marcone customers. These sessions will be recorded and posted to MSA World for our members to view at their convenience. To register for MSA today, you may click here or contact your Marcone representative.

Invested in your success, 

Your MSA Training Team

MSA Pro members can now take advantage of a brand-new, exclusive MSA Business benefit... 

50% off ServiceWorks for the 1st year (annual subscription), 20% off every year after that... ServiceWorks is a state-of-the-art, simplified and complete solution for your dispatch, inventory, point of sale, accounting, and real time tracking.

For SW pricing options (Starter, Plus, Ultimate) or to request a live demo, you may click here.

If you have any questions or would like any additional information regarding any of our MSA Business benefits, please email msabusiness@marcone.com. If you're not yet an MSA Pro member, register today by clicking here or contact your Marcone representative. 

To Our Valued MSA Pro Members, 

If you have more than two techs, then you know how painful paper check depositing can be…

Finally, a simple way for your techs to deposit paper checks without leaving the field.

1. No more lost or stolen checks
2. No more bad checks
3. No more trips to the bank
4. No more waiting on checks in the mail

Because you’re an MSA Pro member, you get early access to the very first mobile check cashing app made specifically for appliance repair companies.

With iWallet, you get:

1. Streamlined deposits
2. Faster cash flow
3. Reduced fees
4. Unlimited sub-accounts
5. Unlimited daily check deposits with credit card processing
6. Built-in fraud protection
7. Bank-level security backed by Wells Fargo and Fifth Third Banks.
8. And much more...

As an MSA Pro member, you get early access before anyone else and 20% off mobile check deposits for the first year. To learn more about this special, limited-time offer, go to: www.iwallet.com/msa ... Offer expires in 30 days (December 1st)!  

We're also excited to announce our iWallet 50" TV Giveaway winner... Congratulations to our MSA Pro member,  SoBellas Home Services El Paso! We'll be in touch to coordinate your delivery. Talk soon! 

Invested in your success,

Your MSA Business Team 

MSA Hands-On Training returns Spring of 2022! 

Please see below for more details, nation-wide training schedule, and registration form. 

Training Products: 1. Samsung: Flex Four Door Refrigerator - (Model RF24R7201SS), 2. GE: Ultra Fresh Front Load Washer - (Model GFW550SSNWH), 3. Whirlpool: Top Load Washer-Direct Drive - (Model WTW5100HCS)

Pricing per Tech per Day: $29 for MSA members, $129 for non-MSA members, one free technician per class for MSA Pro Members (Additional Information: Class sizes are limited to 30 attendees - Classes will begin promptly at 8:30 AM – Coffee, Light-Breakfast, Lunch Included) – Registration today by clicking here!

2021 MSA Virtual Training Schedule  

Please see below for our upcoming MSA Training Schedule through the end of year (with registration links). Register to be a part of the training and discussion. At the end, we'll have a Q&A with techs attending from across North America. 

LG Steam Dryer Series 29 Inch 9.0 Cu. Ft. Electric Dryer by George Schick

Tuesday, October 26th at 8:00 AM EST
Thursday, October 28th at 8:00 AM PST 

Samsung Gas Dryer- Diagnostics and Testing by Rick Kuemin

Tuesday, November 2nd at 8:00 AM EST  

Thursday, November 4th at 8:00 AM PST  

GE UltraFresh Front Load Washer by George Schick

Tuesday, November 16th at 8:00 AM EST
Thursday, November 18th at 8:00 AM PST

GE Top Load Washer- Diagnostics and Testing by Rick Kuemin

Tuesday, December 7th at 8:00 AM EST 

Thursday, December 9th at 8:00 AM PST 

Whirlpool and KitchenAid Filtration and Maytag Microfiltration Dishwashers by George Schick

Tuesday, December 28th at 8:00 AM EST

Thursday, December 30th at 8:00 AM PST

You may click here for our 2021-2022 MSA Training Schedule & MSA World Webinar Library. Our MSA Webinars are free of charge for MSA members and $24.99 for non-MSA, Marcone customers. If you're not yet an MSA member, you may register by clicking here or by contacting your Marcone representative. To view all our MSA benefits, please click here. 

Invested in your success, 

Your MSA Training Team

Please see below for our upcoming MSA Training Schedule through the end of year (with registration links). Register to be a part of the training and discussion. At the end, we'll have a Q&A with techs attending from across North America.

LG Steam Dryer Series 29 Inch 9.0 Cu. Ft. Electric Dryer by George Schick

Tuesday, October 26th at 8:00 AM EST
Thursday, October 28th at 8:00 AM PST 

Samsung Gas Dryer- Diagnostics and Testing by Rick Kuemin

Tuesday, November 2nd at 8:00 AM EST  

Thursday, November 4th at 8:00 AM PST  

GE UltraFresh Front Load Washer by George Schick

Tuesday, November 16th at 8:00 AM EST
Thursday, November 18th at 8:00 AM PST

GE Top Load Washer- Diagnostics and Testing by Rick Kuemin

Tuesday, December 7th at 8:00 AM EST 

Thursday, December 9th at 8:00 AM PST 

Whirlpool and KitchenAid Filtration and Maytag Microfiltration Dishwashers by George Schick

Tuesday, December 28th at 8:00 AM EST

Thursday, December 30th at 8:00 AM PST

 You may click here for our 2021 MSA Training Schedule & MSA World Webinar Library.

Our MSA Webinars are free of charge for MSA members and $24.99 for non-MSA, Marcone customers. To register for MSA today, you may click here or contact your Marcone representative.

Invested in your success, 

Your MSA Training Team

MSA Health has partnered with Nexben to provide a state-of-the-art platform, Trovia, to shop for your health insurance needs. Thanks to a new federal ruling, enabling ICHRAs, employers of any size can now create the perfect health benefit package. This program is uniquely suited for companies with 1 to 50 employees.

Trovia, an ICHRA-solution, has no case size minimums or participation requirements. An MSA member company with only one employee can participate in the health insurance program or two of 10 employees can participate and so on...There are no restrictions.  

Additional Key Features Include: 

• GREATER $ CONTROL: Employers can confidently set their health plan budget year after year, while providing employees coverage no matter what their needs.

• FREEDOM OF CHOICE: The doors are now wide open for employees to shop the insurance marketplace to find the coverage that best fits their needs.

• EASY ADMINISTRATION: An intelligent portal lifts the administration burden by eliminating reoccurring Human Resource tasks and simplifying the employee management process.

Trovia Powered by Nexben Overview

If you are interested in exploring Trovia further, please submit the following MSA Health form: 

Trovia Powered by Nexben Health Insurance Form

Once submitted a Kuhlmann Financial Services representative will reach out to assist with the Trovia enrollment process.  

If you are not yet an MSA member, you may click here to register and join today. 

Invested in your success, 

Your MSA Health Team

Please see below for our upcoming MSA Training Schedule through the end of September with corresponding registration links. Register to be a part of the training and discussion. At the end, we'll have a Q&A with techs attending from across North America. 

Frigidaire Dual Evaporator Refrigerator - Diagnostics and Testing by Rick Kuemin

Thursday, July 8th at 8:00 AM PST 

Whirlpool and Maytag 4.7 and 5.3 Cu Ft Top Load Washers by George Schick

Tuesday, July 27th at 8:00 AM EST

Thursday, July 29th at 8:00 AM PST 

LG 30 Inch Slide-In Gas Smart Range with 5 Sealed Burners and Double Oven by George Schick

Tuesday, August 17th at 8:00 AM EST

Thursday, August 19th at 8:00 AM PST 

LG Top Load Washer - Diagnostics and Testing by Rick Kuemin

Tuesday, August 24th at 8:00 AM EST

Thursday, August 26th at 8:00 AM PST

GE Induction/Radiant Range - Diagnostics and Testing by Rick Kuemin

Tuesday, September 14th at 8:00 AM EST

Thursday, September 16th at 8:00 AM PST 

Samsung 30 Inch Counter Depth Side X Side Smart Refrigerator with Touch Screen Family Hub by George Schick

Tuesday, September 28th at 8:00 AM EST

Thursday, September 30th at 8:00 AM PST 

You may click here for our 2021 MSA Training Schedule & MSA World Webinar Library.

Our MSA Webinars are free of charge for MSA members and $24.99 for non-MSA, Marcone customers. To register for MSA today, you may click here or contact your Marcone representative.

Invested in your success, 

Your MSA Training Team

As a part of your MSA Pro membership, we are offering you FREE access to BrightDime to help you achieve your financial goals. Valued at $360 per year, BrightDime offers coaching, tools and content to help you manage anything causing you stress with money.

Enrollments are limited to the first of the month, so don't miss out on this great opportunity to make the most of your membership.

To enroll (Next Enrollment Date of April 1st):

1. Request your FREE BrightDime access by completing a 1 minute survey.
2. Receive your registration email from BrightDime and activate your account
3. Start using the money tools, content and chat with a professional financial coach as soon as you sign in to BrightDime!

See below for BrightDime's 5 Bright Ideas (March 2021): 

5 Bright Ideas from BrightDime (March 2021): 

Most people think of April as tax time but you should be getting ready to file your taxes before that. Soon, in other words, if you haven’t already. We’ve got 5 quick articles to help you make tax time a breeze this year.

Get the most out of the money education and one-on-one financial coaching BrightDime provides! Sign into your BrightDime account or request a new account here.

What tax changes do I need to know about this year?

Every year taxes change at least a little bit. We’ve got you covered with 5 changes that could save you money this year. Read more.
 
How are you filing your taxes this year?

Tax preparer? DIY pencil and paper? Online service? You’ve got options, we’ve got tips to help you choose. Read more.

Could making more money mean you actually make LESS money?

There’s a common myth that making more money can raise your taxes so much you’ll actually be left with less money than before. Want to know the truth? Read more.

How well do you know how taxes work?

7 stubborn tax myths that won’t go away. Read more.

Do you have everything you need to do your taxes?

By now you should’ve received all of your tax documents. If you’re not sure if you’ve got them all this may help.  Read more.

Want to ask a question of your own? Sign in and chat with a financial coach

If you have any questions or would like additional information, please email MSABusiness@Marcone.com. 

Keep everyone on your team healthy and working...please see below for the MSA Health solutions available to all Marcone customers via an MSA membership. 

If you are not yet an MSA member, you may click here to register today. 

HealthiestYou by Teladoc: 

Each of your MSA memberships comes with completely free access to Telemedicine via our MSA partner, HealthiestYou by Teladoc. 

If you would like to enroll in our MSA HealthiestYou program today, please click here to submit our MSA HealthiestYou registration form. Once submitted, your complimentary HealthiestYou membership will go live on our next enrollment date, November 15th.

HealthiestYou offers you and your family 24/7/365 virtual access to a board-certified doctor for an unlimited amount of times. Your medical consultation can be by phone or video. You do not need to leave your house or the office. Prescriptions will be sent into a pharmacy of your choice.

Clever Rx Prescription Savings Program:  

For access to discounted prescriptions and medication, enroll in our MSA Clever Rx program by clicking here on your mobile-device. 

Humana Dental & Vision Benefits: 

As an MSA Pro member, you also have access to world class, group insurance benefits via Humana. Our Humana partnership offers dental & vision care with No Waiting Periods. 

Please click here for our complete MSA Humana Dental & Vision Benefit Guide. 

If you have any questions or would like to enroll today, please click here to submit our MSA Humana survey. Once submitted, an MSA representative will reach out to begin the enrollment process. 

Kuhlmann Financial Services (Health Insurance, Employee Benefits & HR Advisory): 

MSA's health insurance partner, Kuhlmann Financial Services can now work with MSA Pro members with 5 or more employees. 

If you are facing an upcoming group health renewal, please note that you have access to a no charge MSA Pro Benefit, Kuhlmann Financial Services (KFS). KFS will provide complimentary advisory on your group health plan and employee benefits. 

Kuhlmann Financial Services handles both Marcone's and MSA's benefits. Several MSA Pro members have utilized this service and the savings have been substantial, while maintaining or increasing the quality of care and coverage.

For more details or if you would like to participate in these MSA group health savings, please submit our MSA Group Health Survey by clicking here. Once submitted, an MSA representative will reach out to begin the advisory process. 

Kuhlmann Financial Services Overview

Invested in your success, 

Your MSA Health Team

We are excited to announce a new, exclusive MSA Pro benefit. 

As an MSA Pro member, you will now receive a 15% discount on Barry’s Restore It All Products and a 10% discount on iART Training Academy enrollment. Value of the 10% discount:

1. Online course: $220 Discount
2. In Class training: $350 Discount

You may not be familiar with these company names but you will most likely recognize them when we mention Scratch-B-Gone. Scratch-B-Gone has been the industry standard for stainless steel scratch and stain refinishing for over 15 years. 

Many of you have used this simple-to-use kit to get yourselves or techs out of a scratch damage situation. Many others of you have been accused of damaging stainless finishes or seen surface damages which you had wished you had a solution for your customer. For more information, please click here. 

Barry Feinman and his team have also created an ONLINE training Certification program to teach professional skills which will quickly allow you to offer Value-Add services, not to mention avoiding potential liability. For more information, please click here. 

• iArt Training Academy - Free Market Report

MSA is proud to partner and offer the following exclusive benefits:

• 15% OFF repair kits and supplies
• Gain the confidence you need to establish customer satisfaction
• UNLIMITED consulting access to Barry’s Whole Team of solutions providers
• 10% OFF ONLINE iART Training Academy enrollment  (iarttraining.com)

To unlock your MSA discount today, please email Support@barrysrestoreitall.com for products and Info@iarttraining.com for training (please include your Marcone account number). 

If you are not yet an MSA member, you may click here  to register today. 

Invested in your success,

Your MSA Business Team 

Customer Success

1 City Place Drive Suite 400, Creve Coeur, MO 63141

We are excited to announce our newest MSA Pro partnership with SW Messenger by ServicersWeb. 

SW Messenger by ServicersWeb is a multi-channel messaging app that lets you communicate with customers via text message, Live Chat, and Facebook Messenger from a single inbox.

Product Features

• Unlimited Users
• Unlimited Inbound & Outbound SMS (Text Messaging)
• Live Chat Integration for Your Website
• Facebook Messenger Integration
• Text Now Button for Mobile to Encourage Messaging
• More integrations coming soon!

What's your strategy for modern, text-driven communication? Get started with SW Messenger today to start providing customer service & scheduling via text, chat, and messaging!

MSA Pro Members save $80 / month with pricing of $95 / Month  - Start your 60-day Free Trial by clicking here (Non-MSA Pricing: $175 / Month). Simply enter your Marcone account number to unlock MSA preferred pricing. 

Please email MSABusiness@marcone.com with any questions or for additional information. 

If you are not yet an MSA Pro member and would like to register today, please click here. 

Invested in your success,

Your MSA Business Team 

To Our Valued MSA Pro Members, 

We are excited to announce our newest, exclusive MSA Pro benefit. As an MSA Pro member, you will now receive a $30 discount on an ApplianceVideo.com annual membership.  

A Premium Membership includes:

• UNLIMITED access to over 5,900 Repair Videos
• Gain the confidence you need to establish customer satisfaction.
• UNLIMITED access for your Whole Team*
• *One account with access for 20 of your technicians

To unlock your MSA discount today, you may click here and enter your Marcone account number as your MSA Pro ID. 

• MSA Pro Pricing: $369
• Non-MSA Pricing: $399 

Invested in your success,

Your MSA Training Team